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Banfield Pet Hospital

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 261 Google reviews · How we rank ›

3.5(261) 61 composite score See reviews on Google ✓ Verified
Veterinary Dental CareGeneral Veterinary CareLow-Cost & Vaccine ClinicsEmergency & Urgent CareSurgery & Specialty CareExotic & Avian CareLarge Animal & Equine
Banfield Pet Hospital
Services
Veterinary Dental Care, General Veterinary Care, Low-Cost & Vaccine Clinics
Reviews
261

What recent reviews say

Half the reviews celebrate attentive vets and weekend scheduling, especially the puppy wellness plan. The other half report pricing confusion, staff rudeness, medication refill obstacles, and concerns that routine exams missed a serious health issue. Customers considering the wellness plan should ask detailed questions about coverage limits and cancellation terms before signing.

Praised for
  • compassionate, skilled veterinarians
  • weekend appointments available
  • affordable preventive plans for puppies
  • friendly, welcoming staff
  • long-term loyalty from customers
Watch-outs
  • lack of pricing transparency
  • inconsistent follow-up on medications
  • staff rudeness and poor communication
  • thoroughness concerns in routine exams
  • wellness plan coverage gaps and mandatory policies
skilled-vetscompassionate-staffhelpful-front-deskclear-communicationlong-wait-timesoverpricedconvenient-locationpoor-follow-uppushy-upselling
Best for: families needing weekend appointments and puppy care plans
Think twice if: those who need transparent pricing upfront and consistent medication management support

Strengths

  • weekend appointments available for working owners
  • affordable puppy wellness plans covering first-year vaccines
  • experienced doctors handling complex cases like cancer diagnosis

Worth knowing

  • Dr. Kelly assisted with USDA paperwork during relocation
  • Dr. Mills provided customized pet solutions
  • Puppy plan includes DNA panel through Wisdom
  • Front desk staff named Lavie exhibited customer service issues
  • Wellness plan non-refundable cancellation policy mentioned

What reviews say by service

General Veterinary Care
Experienced with complex diagnostics (cancer, epilepsy management) but medication refill coordination and exam thoroughness questioned by some.
Veterinary Dental Care
High-cost tooth extractions with unclear itemized pricing; digital X-ray capability listed but cost transparency lacking.
Low-Cost & Vaccine Clinics
Puppy wellness plan praised as affordable and comprehensive; coverage gaps exist for heartworm medication based on weight thresholds.

How it compares

  • Rated 3.5 against a 4.57 average across the 110 veterinary dental care businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 6
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
26
3
10
2
20
1
73

Common questions

Do you have weekend appointments?
Yes. A reviewer specifically mentioned weekend availability as a service they appreciated for their schedule.
What is the puppy wellness plan?
The plan covers vaccinations for the first year and includes a DNA panel through Wisdom. One reviewer found it affordable and comprehensive for their new puppy.
Do you offer payment plans or wellness memberships?
Banfield offers a wellness plan with set coverage. One customer reported non-refundable cancellation and coverage gaps for heartworm medication above certain weight thresholds. Ask about all covered options and cancellation terms before enrolling.
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Last updated 2026-07-10