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Banfield Pet Hospital

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 459 Google reviews · How we rank ›

3.8(459) 65 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareSurgery & Specialty CareVeterinary Dental CareExotic & Avian CareLarge Animal & Equine
Banfield Pet Hospital
Services
General Veterinary Care, Emergency & Urgent Care, Surgery & Specialty Care
Reviews
459

What recent reviews say

Banfield draws strong loyalty from some pet owners who praise the staff's kindness and Dr. Barnhart's thoroughness, yet faces persistent criticism over wait times, appointment logistics, and wellness plan value. Several reviewers report feeling pressured into expensive services or left disappointed when second opinions elsewhere revealed missed diagnoses. The experience varies sharply depending on which vet you see.

The hospital offers comprehensive preventive care, surgery, digital radiology, and in-house labs across seven days a week. Taryn in grooming earns particular praise. However, reviewers consistently mention drop-off appointments as stressful for pets, and some feel the wellness program delivers less than promised. Those who stick with Banfield tend to credit a specific trusted vet; others leave after one costly visit or mounting frustration.

Praised for
  • compassionate, knowledgeable vets
  • staff genuinely cares for pets
  • convenient scheduling options
  • grooming services stand out
Watch-outs
  • long wait times and scheduling difficulty
  • overpriced or misleading wellness plans
  • inconsistent vet quality visit to visit
  • missed diagnoses on imaging
compassionate-staffskilled-vetslong-wait-timesoverpricedgentle-with-animalsclear-communicationrushed-appointmentshelpful-front-deskhard-to-get-appointmentpushy-upsellingknowledgeable-staffpoor-follow-up
Best for: Pet owners seeking extended hours and who have found a trusted vet at this location.
Think twice if: Those wanting consistency across visits, expecting wait-time efficiency, or skeptical of wellness plan value. Reviewers report scheduling headaches and cost surprises.

Strengths

  • open seven days a week
  • on-site surgery and digital radiology
  • named groomer (Taryn) with excellent reputation
  • wellness plan options available

Worth knowing

  • Dr. Barnhart named as thorough and compassionate
  • Taryn in grooming salon praised for gentle handling
  • Drop-off appointments required at busy times; owners report pet stress
  • Wellness programs criticized for limited coverage and upselling
  • One reviewer reported a missed mass on X-ray that an emergency vet caught
  • Wait times routinely exceed schedule by an hour

What reviews say by service

General Veterinary Care
Routine exams and vaccinations smooth for some; others feel rushed or see different vet each visit.
Surgery & Specialty Care
Spaying available but cost compared unfavorably to competitors.
Veterinary Dental Care
No clear review mention; unable to assess.
Emergency & Urgent Care
Not positioned as emergency center; reviews mention emergency vet was better for missed diagnosis.
Exotic & Avian Care
Not mentioned in reviews.
Large Animal & Equine
Not relevant to this location.

How it compares

  • Rated 3.8 against a 4.58 average across the 170 general veterinary care businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 23
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
256
4
66
3
33
2
19
1
85

Common questions

Is Banfield open on weekends?
Yes, they publish hours for all seven days of the week.
Do they offer grooming?
Yes. Taryn is their groomer and reviewers praise her gentle handling.
What is included in a wellness plan?
Reviewers report plans cover spaying and some preventive care but leave many services at full price, and renewals may be rejected unexpectedly.
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Last updated 2026-07-10