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Evolution Veterinary Specialty and Emergency Hospital

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 963 Google reviews · How we rank ›

4.0(963) 68 composite score See reviews on Google ✓ Verified
Large Animal & EquineGeneral Veterinary CareLow-Cost & Vaccine ClinicsVeterinary PharmacySurgery & Specialty CareEmergency & Urgent CareVeterinary Dental CareExotic & Avian Care
Evolution Veterinary Specialty and Emergency Hospital
Services
Large Animal & Equine, General Veterinary Care, Low-Cost & Vaccine Clinics
Reviews
963

What recent reviews say

Evolution draws loyal repeat customers for emergency and specialty care, especially palliative and cardiac cases, with staff who learn patients' names and show genuine emotional investment. Yet reviews split sharply on whether expertise matches cost: some praise thorough diagnostics and compassion during euthanasia, while others report medication mistakes, dismissed concerns, hours-long waits without updates, and bills reaching $6,000+ with little explanation or attempt to discuss options upfront.

Triage interactions particularly damage trust, with reports of eye-rolling and rudeness that clash with the warmth customers praise elsewhere. A cardiology cardiologist is noted as largely unavailable despite high fees. Several reviewers describe feeling their wallet mattered more than their pet's welfare, and communication gaps-unprescribed antibiotics, procedures never discussed, test results unexplained-recur across different departments.

Praised for
  • compassionate end-of-life care
  • skilled specialists and internal medicine team
  • thorough diagnostic approach
  • remembers regular patients by name
  • goes above and beyond for long-term cases
Watch-outs
  • high bills with lack of transparency or warning
  • communication breakdowns with patients and between departments
  • rushed or dismissive triage staff
  • medication errors and oversights
  • inconsistent quality of care and follow-up
skilled-vetscompassionate-stafflong-wait-timesoverpricedrushed-appointmentsclear-communicationpoor-follow-upcaring-bedside-mannerhelpful-front-deskpushy-upselling
Best for: Owners of dogs or cats with chronic illness needing coordinated specialist care and willing to pay premium rates.
Think twice if: Expect very high bills (some hitting $6,000+), unpredictable wait times, and triage staff who may be dismissive. Communication gaps and medication oversights are recurring concerns.

Strengths

  • 24-hour emergency availability
  • multiple on-site specialists (cardiology, internal medicine, surgery, oncology)
  • staff familiarity with chronic or long-term cases
  • newly added primary care option

Worth knowing

  • Dr. Fink (Internal Medicine) praised for thoroughness with chronic cases, but also cited for medication errors and seeing pets without owner consent
  • Ashe (vet tech, Internal Medicine) named as exceptionally dedicated and caring
  • Jackson and Emily (front desk) noted for warmth and logistics support
  • Triage staff named 'Angel' criticized for disrespect and poor handling of anxious pets
  • Manager Deb Moss and owner Dr. Geri Lake-Bakaar reported as unresponsive to complaint calls and emails
  • Cardiologist described as rarely available despite high fees; communicates mainly via email reports
  • 23% of reviews are one or two stars; 73% are five stars

What reviews say by service

Emergency & Urgent Care
Highly variable: praised for speed and compassion during euthanasia, criticized for long waits without updates, dismissive triage, and aggressive billing.
Surgery & Specialty Care
Positive for complex cases; one reviewer reported misdiagnosis of jaw fracture and refusal to re-check with X-ray.
General Veterinary Care
Newly offered primary care arm receives cautious praise; one reviewer recommended it for convenience.
Veterinary Dental Care
Mentioned as available specialist service but no detailed review evidence.
Exotic & Avian Care
One review mentions cat care; no specific praise or complaint about exotic or avian handling.
Veterinary Pharmacy
EVS writes prescriptions but referred one customer to external compounding pharmacy; no in-house pharmacy details in reviews.

How it compares

  • Rated 4 against a 4.58 average across the 109 large animal & equine businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
706
4
14
3
17
2
26
1
200

Common questions

Are they open 24 hours?
Yes, their website states 24-Hour Emergency services.
Will I be told the cost before treatment?
Several reviewers reported lack of upfront pricing discussion and surprise bills. One noted a 3% credit card surcharge that was not disclosed at check-in.
How long is a typical emergency visit?
Reviews vary widely: some report 4-minute doctor meetings, others 5+ hours with no updates. Jackson (front desk) is noted for explaining wait times clearly.
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Last updated 2026-07-10