Reviewers consistently experience knowledgeable, caring treatment for exotic pets. Staff and veterinarians like Dr. Ruoff, Dr. Guerrera, Dr. Lykins, and Dr. Fitzgerald combine deep expertise with genuine affection for small animals, handling emergencies and routine care with equal dedication.
Surgical outcomes impress, particularly with complex cases like cysts in small mammals. Transparency, follow-up (including after-hours texts), and offered financing through Cherry make care accessible. Two negative reviews flagged medication refusal and post-exam communication gaps, though these appear isolated against 94% five-star ratings.
Staff are consistently friendly and take time to explain what to watch for after vaccines. Visits are fast, prices are fair, and the team handles nervous pets well. One reviewer had trouble getting a prescription refill processed correctly.
Goldsmith earns consistent praise for staff who spend time calming fearful animals and answer questions thoroughly. Most reviewers highlight Dr. Baxter, Dr. Norberg, and named staff like Lauren, Lyndsey, and Virginia as particularly attentive. One serious complaint alleges the vet downplayed a senior dog's heart failure prognosis, failed to offer overnight admission, and caused preventable suffering, though the clinic did refund medication costs.
Most visits run smoothly with staff who explain treatment at each step and stay attentive during emergencies, sometimes getting patients seen right away. The team excels at handling difficult situations like end-of-life care, pet anxiety, and behavioral challenges, though one recent visit involved extended waits (2+ hours) and concerns about whether a procedure was completed as promised. Named doctors include Bueck, Park, Mancino, Mendola, and Benavitz; a nurse named Ben and tech named Geoff were also praised. The clinic operates as an open-concept ER, handles urgent cases from early morning, and provides amenities like phone chargers and coffee. One patient noted costs as reasonable for an ER; another paid $1,147 for diagnostics leading to euthanasia recommendations.
Last updated 2026-07-10