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Mesa Veterinary Hospital

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 412 Google reviews · How we rank ›

4.7(412) 85 composite score See reviews on Google ✓ Verified
General Veterinary CareLow-Cost & Vaccine ClinicsSurgery & Specialty CareEmergency & Urgent CareVeterinary PharmacyVeterinary Dental CareExotic & Avian CareLarge Animal & Equine
Mesa Veterinary Hospital
Services
General Veterinary Care, Low-Cost & Vaccine Clinics, Surgery & Specialty Care
Reviews
412

What recent reviews say

Staff at Mesa earn consistent praise for patience with anxious and behaviorally reactive pets, and for detailed explanations of treatment options. Vets including Dr. Levine, Dr. Stephens, and Dr. Katzenbach are named as strong clinicians who perform thorough dental work and end-of-life care. The main friction point is pricing: customers report phone quotes that don't match bills four days later, automatic system increases without explanation, and staff dismissal when discrepancies are questioned. Availability for late afternoon and Saturday appointments is a genuine advantage.

Long-term trust is the pattern here, yet recent reviews hint at transition and inconsistency. One customer of 25 years left after losing confidence in new vets post-retirement of founding doctors. Another felt rushed through a 4-minute exam despite a 25-minute scheduled block. The technical skill appears solid; the pricing and appointment experience feel fragile.

Recent shift: Transition apparent: one 25-year customer left after founding vets retired, citing loss of confidence in new vets and harder appointment access. No clear shift in recent months, but long-standing strength under previous leadership is waning.

Praised for
  • compassionate, skilled staff
  • handles anxious and reactive pets well
  • thorough dental care and diagnostics
  • transparent communication and planning
  • appointment availability including evenings and weekends
Watch-outs
  • pricing inconsistencies and surprise charges
  • communication breakdowns between phone quotes and final bills
  • difficulty getting appointments despite claimed availability
  • some diagnostic lapses reported
compassionate-staffskilled-vetsgood-with-anxious-petsgentle-with-animalsknowledgeable-stafftransparent-pricingoverpricedclear-communicationhelpful-front-deskcaring-bedside-manner
Best for: Pet owners with anxious or reactive dogs needing flexible scheduling and patient handling
Think twice if: Expect quoted prices to increase before your appointment; clarify final fees in writing

Strengths

  • Strong bedside manner with anxious and reactive pets
  • Named vets with clinical depth (dental, end-of-life, exotics)
  • Evening and Saturday appointment slots available
  • AAHA accreditation since 1986

Worth knowing

  • Dr. Levine, Dr. Stephens, Dr. Katzenbach, and technician Rose named for strong care
  • Puppy socialization and boarding daycare offered
  • In-room payment option to reduce pet stress
  • Lily toxicity and post-operative recovery care mentioned as strengths
  • Dental work uncovered plaque and gingivitis in dog never previously cleaned

What reviews say by service

General Veterinary Care
Strong care for routine checkups and behavioral support; pricing transparency is weak
Veterinary Dental Care
Thorough cleaning and diagnosis of plaque/gingivitis; customer satisfied with quality
Exotic & Avian Care
Customers report excellent care with reptiles and non-traditional pets
Emergency & Urgent Care
Mixed: one long-time customer reports poor emergency response; another praises after-hours recovery support
Surgery & Specialty Care
Praised for elderly dog surgical care and post-op communication by recent reviewers
Low-Cost & Vaccine Clinics
Vaccine pricing bundled with exams; customer felt bundling forced higher costs

How it compares

  • Rated 4.7 against a 4.58 average across the 170 general veterinary care businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 80
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
372
4
7
3
3
2
5
1
25

Common questions

Do you have evening and weekend appointments?
Yes. Mesa lists Saturday hours and late afternoon appointments. One reviewer specifically praised this availability compared to other clinics.
Do you see exotic pets like reptiles?
Yes. Their website lists exotic pet care, and customers confirm they treat reptiles well alongside traditional dogs and cats.
What happens if my pet is anxious or reactive?
Staff are trained to handle reactive and anxious animals with understanding. Multiple reviewers noted Mesa's patience where other vets had required muzzles or restraint.
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Last updated 2026-07-10