Reviewers consistently experience attentive, kind care from Dr. Brown, Dr. Kaplan, Dr. Pansiera, and vet techs who take time to explain options and calm anxious pets. One long-term client cited unclear communication around prescription management changes, which made planning difficult despite good underlying care.
The hospital handles general exams, vaccines, dentistry including extractions, spay and neuter, and soft tissue surgery. Staff work with reactive dogs and senior pets. Reviewers note reasonable pricing for wellness visits and shots, and appreciate how technicians come to the lobby for nervous dogs.
Dr. Kathleen Brown and her staff earn consistent praise for clinical wisdom, avoiding unnecessary tests, and genuine care. One notable complaint about curt reception to a non-patient call; another unhappy review disputed a euthanasia decision. Most reviewers value her affordability and willingness to explain diagnoses and offer creative care approaches.
Every review is five stars. Owners report their dogs regain mobility after spinal injury, IVDD, patella luxation, and age-related decline. Staff including Dr. Amber, Dr. Bradleigh, and Janet earn consistent praise for making nervous dogs feel at ease while tailoring recovery plans.
Staff connect with pet owners on a personal level, answer questions patiently, and accommodate same-day and weekend visits even during holidays. They keep pets calm during exams, follow up after appointments, and communicate clearly about treatment plans. One owner reported a missed thyroid diagnosis and found prices on recommended supplies higher than online alternatives, expressing concern about diagnostic oversight at the medical director level.
Last updated 2026-07-10