Dr. Soliman and her team earn strong loyalty for surgical skill, pet care quality, and transparent pricing. Multiple reviewers praise her compassionate approach and willingness to explain treatment options. However, the clinic's no-entry policy frustrates many. Callers report phones go unanswered, appointment systems fail, and staff refuse walk-ins despite availability. The practice's claim to multiple veterinarians is disputed by reviewers who believe only one doctor works both locations.
Staff treat pets like family and take time to explain findings, earning consistent praise for gentleness and candor. Most encounters are smooth, though scheduling hiccups and rare diagnostic missteps have prompted some frustration.
Dr. LaFauci and Dr. Sharpe earn consistent praise for turning complex heart cases into manageable, understandable journeys. They explain findings step-by-step with sketches and live imaging, respond quickly to follow-up questions, and stay involved with specialist teams without charging extra. Techs like Kristina and Aiyana excel at calming anxious pets. One serious complaint flagged medication oversight for an epileptic dog; most other reviews highlight exceptional care, even post-loss condolences and tree plantings that felt personal rather than obligatory. The facility itself impresses visitors: clean, modern equipment, and unhurried appointments despite late slots. Dr. LaFauci has treated multi-generational families and earned enough trust that nervous dogs relax during visits. Staff email after-visit summaries to owners and their primary vets without being asked. Patients drive substantial distances (Colorado Springs, Castle Rock) because the cardiology expertise and attentiveness they experience here outweigh the travel.
VCA Alameda East draws sharp praise for specialist expertise and emergency care that puts anxious pets at ease, with multiple reviewers crediting named doctors like Dr. Mason and Dr. Malishkin for thorough preparation, clear thinking, and genuine compassion even during painful decisions. Yet a recurring dark pattern emerges: customers report aggressive treatment recommendations tied to insurance coverage, quotes double or triple what rival VCA locations charge for identical work, staff eye-rolling when financing is raised, and emergency wait times that stretch past three hours with indifferent notification. Billing errors go unresolved for months, refund requests hit dead ends, and payment plans are rejected outright, leaving elderly and insured clients feeling extracted rather than served.
Last updated 2026-07-10