Many reviewers praise Second Chances for genuinely affordable surgical and dental care, coupled with staff who handle anxious or grieving owners with real compassion. However, recent visits reveal hidden fees (test charges, prescription fees) that contradict upfront price quotes, and at least one complaint that staff dismissed a patient's diagnostic requests based on cost assumptions.
The business excels at dental cleaning outcomes and emergency euthanasia care; Dr. Mausbach leads a team that communicates well before and after appointments. Whether pricing truly remains "low-cost" depends on the procedure and what fees the front desk discloses when you call ahead.
Dr. Jan Facinelli and staff deliver specialized homeopathic and alternative care that resonates strongly with owners seeking non-conventional treatment. One significant complaint: a grieving owner felt the vet's phone manner lacked compassion when collecting payment after their dog's death.
Wadsworth earns strong loyalty through attentive communication and genuine compassion for both pets and owners. Veterinarians like Dr. Erika Olson and Dr. Danielle Graziano build trust by meeting nervous animals at their level and explaining every step. Families continue driving across town despite relocated facilities. The hospital shines in dental surgery and chronic care but has stumbled with anxious dogs, sometimes declining exams or prescribing medications without full explanation. Payment is cash-only, and diagnostic workups can run high. Long-time patrons forgive occasional waits; newer clients frustrated by refusals report feeling unheard.
Most visits run smoothly with attentive staff who handle nervous pets gently and get you through quickly. One customer had a frustrating payment mix-up where staff initially confirmed CareCredit would work, then denied it-worth confirming accepted payment methods ahead of your visit.
Last updated 2026-07-10