Many customers report 15+ years of loyalty, praising Dr. Sebunya's care and affordability. However, recent reviews reveal serious gaps: delayed results communication that led to delayed diagnoses, unclear procedure explanations, staff inconsistency, and at least one account of refusing an urgent case. The hospital appears to struggle with follow-up and transparency despite individual staff members earning praise.
Recent shift: Service quality and staff consistency appear to have declined in recent years. Multiple reviewers note "used to be really good" or contrast earlier positive experiences with recent negative encounters. Staff turnover mentioned as contributing factor.
All Brick spans extremes: reviewers praise euthanasia care with Dr. Julia and boarding under Rob's team, but most one-star reviews cite persistent understaffing, blown appointments, incomplete services, and a coldness that alienates long-time customers. Prices climb without matching quality, and front desk interactions often feel dismissive rather than helpful.
Reviewers praise Dr. Lori and Dr. Scott for deep knowledge, genuine care, and calm handling of animals over many years. The main friction point is getting in: new patient waits stretch months, and when full the clinic cannot take urgent cases, though fans note this reflects high demand rather than poor care.
One reviewer praised the vet for caring; another complained a year ago of rudeness and callousness toward animals. With just three reviews over several years, the picture remains unclear.
Last updated 2026-07-10