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True Companions Veterinary Clinic

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 1,045 Google reviews · How we rank ›

4.2(1045) 72 composite score See reviews on Google ✓ Verified Publishes prices
Veterinary Dental CareGeneral Veterinary CareLow-Cost & Vaccine ClinicsSurgery & Specialty CareVeterinary PharmacyEmergency & Urgent CareExotic & Avian CareLarge Animal & Equine
True Companions Veterinary Clinic
Services
Veterinary Dental Care, General Veterinary Care, Low-Cost & Vaccine Clinics
Reviews
1045

What recent reviews say

Most visits yield praise for affordability and compassion, especially under Dr. O'Brien's care. Yet about one in six reviewers report poor communication from front staff, rough handling of nervous pets, and inconsistent care quality that sometimes contradicts what was promised over the phone.

The clinic recently shows signs of improvement in organization and professionalism. Strong technical expertise and gentleness exist alongside occasional missteps in patient care protocols. Medication refill errors and high, unexplained quotes for routine procedures have frustrated long-term supporters.

Recent shift: Recent reviews show a marked turnaround in professionalism and organization. An edited review from a month ago explicitly contrasts a "360° turn around" against prior chaotic visits, praising improved staff control, awareness, and patient reassurance. This suggests recent management or staffing changes may be addressing historical complaints.

Praised for
  • gentle handling, especially Dr. O'Brien
  • affordable prices and mission-driven care
  • knowledgeable and professional staff
  • kind and caring approach to anxious animals
Watch-outs
  • front office communication failures and contradictory information
  • inconsistent vet and tech quality across providers
  • facility cleanliness and room readiness issues
  • handling of nervous dogs can be rough, pushy sedation suggestions
compassionate-staffskilled-vetsgentle-with-animalsclear-communicationhelpful-front-deskresponsive-emergency-caregood-with-anxious-petscaring-bedside-mannertransparent-pricingpoor-follow-up
Best for: Budget-conscious pet owners valuing affordability and mission-driven care; those seeking Dr. O'Brien specifically for complex medical cases.
Think twice if: Your dog is anxious or reactive-handling approaches vary widely by staff member, and rough restraint rather than calming techniques has been reported. Verify pharmacy refill details in writing to avoid miscommunication.

Strengths

  • Affordable pricing aligned with mission-driven care
  • Dr. O'Brien consistently praised for expertise and gentleness
  • Serves emergency cases and complex medical conditions
  • Vaccination and routine surgery programs with transparent pricing

Worth knowing

  • Dr. David O'Brien repeatedly praised for expertise in prolonged illness recovery and gentle cat handling
  • Medication refill errors documented: patient received partial quantities (20 of 60 tablets) twice with contradictory follow-up promises
  • Recent visit feedback (edited review, a month ago) notes marked improvement in staff organization, control, and professionalism versus prior visits
  • Pre-neuter exam quoted at over $1,000 for an 11-pound puppy; scope and necessity questioned by patient
  • Facility room delays reported during routine vaccinations; hallway procedures attempted with nervous puppies

What reviews say by service

General Veterinary Care
Mixed: affordability praised, but inconsistent handling quality and communication gaps reported.
Surgery & Specialty Care
Praised for spay/neuter results; one quote for undescended testicle procedure viewed as inflated and possibly unnecessary.
Veterinary Pharmacy
Serious concerns: refill orders consistently short, staff unable to fulfill promised medication quantities without repeat exams.
Low-Cost & Vaccine Clinics
Affordable vaccination pricing; one patient reported uncomfortable, disorganized room assignment during vaccination.
Emergency & Urgent Care
Accepts emergency cases; no specific review evidence of emergency-specific care quality.
Veterinary Dental Care
No specific review evidence.

How it compares

  • Rated 4.2 against a 4.57 average across the 110 veterinary dental care businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 47
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
737
4
103
3
43
2
30
1
132

Common questions

What does a routine exam cost?
Their website lists $50 for an exam.
Do they offer low-cost vaccinations?
Yes. 1-year rabies is $28, 3-year rabies is $38, and 1-year DHPP is $30 for dogs.
How much is a dog spay or neuter?
Dog neuter ranges $196–$258 and spay $222–$318, according to their website. Cat neuter is $125 and spay is $166.

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Adopters and donors praise the clinic's no-kill mission, clean facilities, and kind staff who guide families through the adoption process. But recent reviews highlight frustrating gaps: vets who misread test results and hung up on clients, staff who were rude when correcting records, and adoptions of dogs later found to be behaviorally unsound. The best experiences often involve the shelter side; veterinary care feels unstable since a staff transition.

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Most visitors praise the clinic's compassion during euthanasia, friendly staff, and quick appointment availability at fair prices. However, front-desk reliability varies: some report poor communication around the new $50 deposit policy and unconfirmed appointments, and a small number encountered staff rudeness or felt rushed near closing time.

Veterinary Dental CareGeneral Veterinary CareLow-Cost & Vaccine Clinics
Veterinarian
17 low data

Veterinarian

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

General Veterinary Care

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Last updated 2026-07-10