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VCA Orchard Animal Hospital

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 76 Google reviews · How we rank ›

4.2(76) 69 composite score See reviews on Google ✓ Verified
General Veterinary CareSurgery & Specialty CareEmergency & Urgent CareVeterinary Dental CareExotic & Avian CareLarge Animal & Equine
VCA Orchard Animal Hospital
Services
General Veterinary Care, Surgery & Specialty Care, Emergency & Urgent Care
Reviews
76

What recent reviews say

Most reviewers praise VCA Orchard for caring vets like Dr. Brownlee and Dr. Kinneman, knowledgeable techs, and attention to anxious pets. However, serious complaints span misdiagnosis of a cancer that went undetected for years, refusal to see a dog in abdominal pain before closing, and poor bedside manner when delivering bad news. Pricing is noted as high relative to competitors.

Praised for
  • compassionate, skilled vets
  • knowledgeable staff
  • attentive to nervous pets
  • strong follow-up and handwritten notes
Watch-outs
  • turned away patient before closing
  • diagnostic misses over years
  • insensitive follow-up after pet death
  • poor communication on inconclusive results
  • expensive pricing
compassionate-staffskilled-vetsknowledgeable-staffgentle-with-animalsgood-with-anxious-petsoverpricedpoor-follow-up
Best for: Families seeking continuity of care with named vets known for patience with anxious pets; those who value personal touches in a busy practice
Think twice if: Those dealing with complex or suspected cancer diagnoses should seek a second opinion; patients who cannot afford premium pricing should compare quotes elsewhere

Strengths

  • Experienced vets with strong reputations (Dr. Brownlee, Dr. Kinneman, Dr. Kerr)
  • Personalized touch (handwritten welcome notes, treats for nervous pets)
  • Open 7 days
  • CareClub membership available

Worth knowing

  • Dr. Brownlee, Dr. Kinneman, Dr. Kerr, and Dr. Oberman named as standout vets
  • Vet tech Kelsey and Taylor followed by patients across practices
  • One case of misdiagnosis that went undetected for years, later revealing soft-tissue sarcoma
  • Refused to see emergency patient 30 minutes before closing
  • Send automated reminders after pet death without flagging records appropriately

What reviews say by service

General Veterinary Care
Praised for warm, knowledgeable annual exams and preventive care; one long-term misdiagnosis case that worsened over years
Surgery & Specialty Care
Recommended for spays and soft-tissue surgery; one reviewer reported they pushed surgery ($2,715) before ruling out benign diagnosis
Veterinary Dental Care
Mentioned in website service list; no clear review evidence
Exotic & Avian Care
Listed on website; no review evidence

How it compares

  • Rated 4.2 against a 4.58 average across the 170 general veterinary care businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 53
Review volume 82
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
4
3
0
2
1
1
13

Common questions

Is VCA Orchard open on weekends?
Yes; they publish hours for all 7 days of the week.
Do they offer a membership plan?
Yes, they offer CareClub membership, which one reviewer noted is on the pricier side but provides peace of mind and reliable access to vets.
What should I expect if my dog has a lump?
Reviewers report the clinic may recommend needle aspiration first ($500 with pathology) before pursuing surgery; ask about the pathologist's track record and request clarification in a phone call if results are unclear.
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Last updated 2026-07-10