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Veterinary Emergency Group

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 941 Google reviews · How we rank ›

4.8(941) 86 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareLow-Cost & Vaccine ClinicsSurgery & Specialty CareVeterinary PharmacyVeterinary Dental CareExotic & Avian CareLarge Animal & Equine
Veterinary Emergency Group
Services
General Veterinary Care, Emergency & Urgent Care, Low-Cost & Vaccine Clinics
Reviews
941

What recent reviews say

Most reviewers describe fast, compassionate emergency care with vets who explain options clearly and staff who show genuine kindness during crises. A smaller group reports overcharging, upselling pressure, missing records, and incomplete refunds, plus stark differences in experience between the Edgewater location and VEG's Colfax branch.

The business operates 24/7 and successfully handles exotic pets (bearded dragons), surgical cases, and anxious animals. Pricing is higher than competitors, and reviewers note this is partly explained by round-the-clock availability. Named staff Dr. Lehman, Dr. Beck, tech Tucker, and employee Rayne received specific praise; one reviewer felt only Rayne seemed prepared to handle cats at the Edgewater location.

Recent shift: One 1-star review within the past week criticized private equity ownership and profit-focused business model; earlier 5-star reviews focus on clinical outcomes and staff kindness. Billing errors and follow-up gaps documented in recent 1-star review unresolved for extended period.

Praised for
  • compassionate emergency response
  • skilled veterinarians and technicians
  • caring staff in difficult moments
  • handles anxious pets well
  • transparent communication and options
Watch-outs
  • aggressive upselling and high pricing
  • billing and refund errors
  • inconsistency between locations
  • poor record-keeping and follow-up
compassionate-staffskilled-vetsresponsive-emergency-caregentle-with-animalsclear-communicationoverpricedpushy-upsellingpoor-follow-up
Best for: Owners facing life-threatening pet emergencies who value quick response and compassionate care over cost.
Think twice if: Expect premium pricing, verify bills carefully, request records and refunds in writing, and compare estimates with other VEG locations.

Strengths

  • 24/7 emergency availability
  • handles exotic animals including bearded dragons
  • rapid triage in life-threatening situations
  • staff prioritize pet comfort and owner emotional support

Worth knowing

  • Dr. Lehman and Dr. Beck named for surgical and emergency care
  • Tech Tucker praised for animal handling
  • Employee Rayne noted as prepared to handle cats
  • Successfully handled foreign object ingestion, dog bite wounds, bearded dragon emergency, and breathing distress
  • Open-concept layout mentioned positively
  • 24/7 availability emphasized as justifying higher costs
  • One reviewer drove 90 minutes from Colorado Springs for exotic care

What reviews say by service

Emergency & Urgent Care
Rapid response to life-threatening situations; staff show compassion even during euthanasia decisions.
Surgery & Specialty Care
Dr. Beck performed successful surgical foreign object removal; reviewers praised surgical outcomes.
Exotic & Avian Care
Successfully treated bearded dragon emergency; reviewers willing to drive long distances for this expertise.
General Veterinary Care
Good with anxious pets; clear explanation of care options; some reports of aggressive upselling and overcharging.
Veterinary Dental Care
Offered as service but no specific review evidence of quality or outcomes.
Low-Cost & Vaccine Clinics
Not evidenced in reviews.

How it compares

  • Rated 4.8 against a 4.58 average across the 170 general veterinary care businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
885
4
6
3
9
2
6
1
35

Common questions

Are they available outside normal business hours?
Yes, VEG is open 24/7.
Do they treat exotic pets?
Yes; reviewers brought a bearded dragon from 90 minutes away and received successful emergency care.
Will they explain treatment options and costs before proceeding?
Most reviewers report clear explanation of options, though some felt pressured into expensive testing without upfront cost clarity; ask for estimates in writing.
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Last updated 2026-07-10