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VIDA Veterinary Care - Denver

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 923 Google reviews · How we rank ›

4.3(923) 75 composite score See reviews on Google ✓ Verified
Veterinary Dental CareExotic & Avian CareLarge Animal & EquineGeneral Veterinary CareLow-Cost & Vaccine ClinicsVeterinary PharmacySurgery & Specialty CareEmergency & Urgent Care
VIDA Veterinary Care - Denver
Services
Veterinary Dental Care, Exotic & Avian Care, Large Animal & Equine
Reviews
923

What recent reviews say

Most reviewers praise VIDA's attentive staff, quick turnarounds, and ability to handle exotic pets like bunnies and guinea pigs. The 7am-7pm hours and in-house pharmacy are real conveniences. However, recent complaints expose a darker pattern: surprise fees ($30-50 for urgent bookings, $70 for fluids or anal-gland expression without consent), unnecessary diagnostics, and one harrowing account of a botched euthanasia. The pricing structure appears designed to maximize charges rather than serve pet owners transparently.

Recent shift: Two critical 1-star reviews posted 3 days ago describe hidden fees and a botched euthanasia, marking a notable recent turn. Prior reviews (1-3 months old) were predominantly 5-star. This suggests emerging operational or pricing transparency issues.

Praised for
  • caring, knowledgeable staff
  • quick diagnosis and treatment
  • convenient weekend/extended hours
  • accessible exotic and small-animal care
  • in-house pharmacy
  • follow-up communication
Watch-outs
  • hidden fees and surprise charges
  • inconsistent vet quality
  • poor euthanasia technique
  • unnecessary procedures and upselling
caring-bedside-mannerknowledgeable-staffgentle-with-animalsconvenient-locationpushy-upsellingoverpricedhard-to-get-appointmentresponsive-emergency-care
Best for: Owners of exotic pets or small animals (rabbits, guinea pigs) who need convenient weekend access.
Think twice if: Those sensitive to cost surprises or seeking transparent, unbundled pricing. Euthanasia and complex procedures may warrant a second opinion.

Strengths

  • Extended hours (7am-7pm daily)
  • In-house pharmacy
  • Exotic and small-animal specialty (bunnies, guinea pigs)
  • Quick diagnostics and vet responsiveness

Worth knowing

  • Dr. Zappos praised for rapid kidney-stone diagnosis
  • Susan (receptionist) noted by name for helpfulness and managing flow
  • Dr. Gelatt described as personable and solution-focused
  • In-house pharmacy and online ordering available
  • Long-established clinic (formerly called University Hills Animal Hospital, relocated to modern building)

What reviews say by service

General Veterinary Care
Quick diagnosis and efficient care praised, but one 18-year customer switched due to misdiagnosis and unnecessary expensive x-rays from a new vet.
Exotic & Avian Care
Highly praised for bunny and guinea-pig care; staff described as sweet and caring.
Emergency & Urgent Care
Mixed: rapid response and good updates when urgent, but surprise surcharges applied without upfront disclosure.
Veterinary Dental Care
Offered; no specific praise or complaint in reviews.
Surgery & Specialty Care
Praised for calm, post-op communication and recovery updates.
Veterinary Pharmacy
In-house and online pharmacy noted as convenient; no complaints.

How it compares

  • Rated 4.3 against a 4.57 average across the 110 veterinary dental care businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 52
Profile completeness 100
Verification 30

Rating breakdown

5
720
4
48
3
18
2
20
1
117

Common questions

Are they open on weekends?
Yes. Hours are 7am-7pm, seven days a week.
Do they see exotic pets like rabbits and guinea pigs?
Yes, and reviewers report strong care for both. Staff is noted as particularly caring with small animals.
Will I be charged extra for a short-notice appointment?
Yes. Booking less than 2 days ahead triggers a $30-50 'urgent' surcharge not always disclosed upfront. Ask when scheduling.
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Last updated 2026-07-10