Long-term clients and first-time visitors consistently report being treated with genuine care. Staff spend extra time with nervous animals and explain treatment options in detail. Veterinarians named include Dr. Nikki, Dr. Z, Dr. Baum, and Dr. Sayer. Pricing is transparent; one client noted an X-ray quoted at $900 elsewhere cost $204 here. The practice emphasizes fear-free handling, visible in patient charts and day-to-day interactions.
Animals leave feeling safer, not more stressed. Appointments are quick to book. The front desk is described as welcoming. The facility is clean. Payment plans are available through an app. Many clients have stayed for years or decades, citing trust in the entire team.
Reviewers praise Dr. Lori and Dr. Scott for deep knowledge, genuine care, and calm handling of animals over many years. The main friction point is getting in: new patient waits stretch months, and when full the clinic cannot take urgent cases, though fans note this reflects high demand rather than poor care.
One reviewer praised the vet for caring; another complained a year ago of rudeness and callousness toward animals. With just three reviews over several years, the picture remains unclear.
Many customers report 15+ years of loyalty, praising Dr. Sebunya's care and affordability. However, recent reviews reveal serious gaps: delayed results communication that led to delayed diagnoses, unclear procedure explanations, staff inconsistency, and at least one account of refusing an urgent case. The hospital appears to struggle with follow-up and transparency despite individual staff members earning praise.
Last updated 2026-07-10