Dr. Tucci's clinic stands out for getting results on hard cases: dogs recovering from spinal surgery, degenerative conditions, and injuries where conventional vets found nothing. Pets arrive nervous and leave calm. The office feels nothing like a typical vet clinic, staff take time to listen and explain, and reviewers consistently note reasonable pricing for the level of skill and attention their animals receive.
A decade-strong neighbourhood vet with loyal patients and a 4.8 rating, Dr. Bob wins trust through personal attention and affordability, but recent complaints reveal serious gaps: blood work results go unexplained, follow-up concerns are dismissed, and staff rudeness has left families feeling betrayed during emergencies.
A handful of long-term clients praise the personalized care and Dr. Byrne's gentle approach, especially with anxious or reactive animals. Many five-star reviews cite staff who explain procedures clearly and take time with pets. However, a vocal minority report significant billing concerns: delayed or missed communication on test results that harmed pets, charges for treatments they dispute as unnecessary, and prices substantially above competitors. The clinic's high cost paired with persistent customer service lapses around test delivery and recommendation transparency creates real friction for cost-conscious owners.
Staff build genuine connections with pets and owners alike. April, Dr. Landry, Sexton, Martha, and Dr. Douglas consistently earn praise for patience, knowledge, and care. One reviewer noted frustration with rotating vets and another struggled to access records or reach the clinic by phone. Same-day appointments are available. The team excels with anxious animals and handles complex cases like high-anxiety dogs and surgical recovery. Pricing is described as fair. The location serves Lakewood City Commons area.
Last updated 2026-07-10