Five years of consistent service and genuine care define this hospital. Staff spend time answering questions and treat nervous animals gently; vets call to check in after visits. The team goes beyond clinical work, offering a comfort room for euthanasia and remembering pets with handwritten cards.
Recent reviews highlight emergency willingness, dental expertise, and compassionate handling of serious illness. One reviewer described the vets as attentive, non-rushed, and never making pets feel like appointments on a schedule. Pricing draws mixed reactions: some call it reasonable, others cite steep bills for routine shots or dental work.
Staff are consistently friendly and take time to explain what to watch for after vaccines. Visits are fast, prices are fair, and the team handles nervous pets well. One reviewer had trouble getting a prescription refill processed correctly.
Staff here earn consistent praise for warmth and care, with multiple reviewers noting they stay the course through difficult diagnoses and pet loss. The Care Club and new-pet packages draw loyalty, but appointment waits often exceed an hour, and a few reviewers report frustration with billing practices and unclear communication about charges and diagnostic disagreements.
Reviewers consistently experience knowledgeable, caring treatment for exotic pets. Staff and veterinarians like Dr. Ruoff, Dr. Guerrera, Dr. Lykins, and Dr. Fitzgerald combine deep expertise with genuine affection for small animals, handling emergencies and routine care with equal dedication. Surgical outcomes impress, particularly with complex cases like cysts in small mammals. Transparency, follow-up (including after-hours texts), and offered financing through Cherry make care accessible. Two negative reviews flagged medication refusal and post-exam communication gaps, though these appear isolated against 94% five-star ratings.
Last updated 2026-07-10