Most visits deliver thoughtful, skilled care in a welcoming setting. Dr. Lisano and staff spend real time with anxious pets and owners, clearly explain options without pushing products, and offer affordable payment plans. One reviewer reported a weight documentation error that affected medication dosing; another noted the care plan isn't right for everyone.
Most visitors praise the clinic's compassion during euthanasia, friendly staff, and quick appointment availability at fair prices. However, front-desk reliability varies: some report poor communication around the new $50 deposit policy and unconfirmed appointments, and a small number encountered staff rudeness or felt rushed near closing time.
Adopters and donors praise the clinic's no-kill mission, clean facilities, and kind staff who guide families through the adoption process. But recent reviews highlight frustrating gaps: vets who misread test results and hung up on clients, staff who were rude when correcting records, and adoptions of dogs later found to be behaviorally unsound. The best experiences often involve the shelter side; veterinary care feels unstable since a staff transition.
Most visits yield praise for affordability and compassion, especially under Dr. O'Brien's care. Yet about one in six reviewers report poor communication from front staff, rough handling of nervous pets, and inconsistent care quality that sometimes contradicts what was promised over the phone. The clinic recently shows signs of improvement in organization and professionalism. Strong technical expertise and gentleness exist alongside occasional missteps in patient care protocols. Medication refill errors and high, unexplained quotes for routine procedures have frustrated long-term supporters.
Last updated 2026-07-10