Staff stay late, listen closely, and make pets feel at home-not like routine cases. Their prices (mass removal at $300 instead of $1,800-$2,400 elsewhere; dental cleanings around $800 instead of $1,600) are the clearest sign of how they differ: flat-fee, no hidden charges, and owners can be present during surgery. Multiple reviews name Dr. Kappel, Dr. Mack, Jade, and Stevie as standouts who comfort anxious pets and keep people informed.
Surgical work is their strength, from emergency intestinal blockages to routine dental extractions and spay/neuter. They text post-op updates and answer endless questions. The sole complaint is that they're not truly 24-hour emergency (one owner couldn't reach them when their cat was hit by a car), so don't expect round-the-clock availability.
Dr. Hammond's expertise in eye surgery, especially tumor removal and glaucoma care, earns consistent praise for saving pets' vision and lives. Staff are described as compassionate and communicative. A significant shift to equine-only practice has left small animal owners unable to access services they previously relied on, and past scheduling mix-ups frustrated some.
Peace Wings specializes in at-home euthanization and end-of-life care led by Dr. H. Howells. Reviewers consistently describe her as deeply compassionate, responsive, and skilled at helping families through one of life's hardest decisions, with particular praise for her calm presence, honest communication, and attentiveness to both pets and owners, including children.
Many reviewers praise Second Chances for genuinely affordable surgical and dental care, coupled with staff who handle anxious or grieving owners with real compassion. However, recent visits reveal hidden fees (test charges, prescription fees) that contradict upfront price quotes, and at least one complaint that staff dismissed a patient's diagnostic requests based on cost assumptions. The business excels at dental cleaning outcomes and emergency euthanasia care; Dr. Mausbach leads a team that communicates well before and after appointments. Whether pricing truly remains "low-cost" depends on the procedure and what fees the front desk discloses when you call ahead.
Last updated 2026-07-10