
Vetco Total Care
Dr. Aiko and key technicians like Yairis earn consistent praise for attentiveness and genuine care, with many families trusting them fully. However, operational issues damage trust: extended waits, expensive recommendations based on photos alone, failed prescription follow-ups, and an office manager described as dismissive and combative when problems arise. The clinic handles routine vaccinations and exams well but struggles with coordination and after-care. Positive experiences cluster around specific veterinarians and technicians; negative ones center on systemic communication failures, unclear scheduling practices, and reluctance to resolve errors without charging for repeat visits.

