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Vetco Total Care

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 350 Google reviews · How we rank ›

4.0(350) 67 composite score See reviews on Google ✓ Verified Publishes prices
Low-Cost & Vaccine ClinicsGeneral Veterinary Care
Vetco Total Care
Services
Low-Cost & Vaccine Clinics, General Veterinary Care
Reviews
350

What recent reviews say

Dr. Aiko and key technicians like Yairis earn consistent praise for attentiveness and genuine care, with many families trusting them fully. However, operational issues damage trust: extended waits, expensive recommendations based on photos alone, failed prescription follow-ups, and an office manager described as dismissive and combative when problems arise.

The clinic handles routine vaccinations and exams well but struggles with coordination and after-care. Positive experiences cluster around specific veterinarians and technicians; negative ones center on systemic communication failures, unclear scheduling practices, and reluctance to resolve errors without charging for repeat visits.

Recent shift: Mixed sentiment persists across months; no clear trend. One recent 2-star review (2 weeks ago) highlights the same wait-time and pre-exam diagnosis issues as older negative reviews, suggesting these are ongoing operational patterns rather than recently resolved.

Praised for
  • Dr. Aiko's thoroughness and direct communication
  • Kind and caring technicians (Yairis, Ashley)
  • Supportive during end-of-life care
  • Staff genuinely care about pets
Watch-outs
  • Long waits without clear communication
  • Expensive procedures recommended before in-person exam
  • Poor follow-up and coordination on prescriptions
  • Staff refusal to accommodate late arrivals
  • Rude and defensive office management
  • Inconsistent communication and medication errors
compassionate-staffskilled-vetslong-wait-timesgentle-with-animalsclear-communicationpoor-follow-uphelpful-front-deskknowledgeable-staffcaring-bedside-manner
Best for: Families committed to one veterinarian and willing to build relationships with experienced technicians.
Think twice if: Those needing same-day problem resolution, clear scheduling communication, or smooth prescription coordination should watch for delays and request a named vet or technician upfront.

Strengths

  • Dr. Aiko's detailed, direct approach and thorough exams
  • Technicians known by name for genuine compassion
  • Integrated grooming and training services
  • Experience with international health certificates

Worth knowing

  • Dr. Aiko praised for detail-oriented exams and transparent treatment options
  • Technician Yairis named repeatedly for patience and genuine care with anxious pets
  • Technician Ashley noted for professionalism during check-in
  • Office manager Jenn reported as dismissive and argumentative when issues arise
  • Automated scheduling system creates confusion between wellness and urgent appointments
  • Failed prescription refill coordination between Vetco and Total Care Hospital required second exam fee

What reviews say by service

General Veterinary Care
Dr. Aiko's exams thorough and transparent; long waits and expensive pre-exam recommendations undermine trust.
Low-Cost & Vaccine Clinics
Routine vaccinations and exams competently handled, but prescription follow-up and coordination failures create frustration.

How it compares

  • Rated 4 against a 4.56 average across the 120 low-cost & vaccine clinics businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 36
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
242
4
12
3
10
2
11
1
75

Common questions

Can Vetco help with travel requirements for my pet?
Yes. They assist with international health certificates and will verify destination requirements and past records. Price varies by destination.
How long do I typically wait for an appointment?
Multiple recent reviews report 20-40+ minute waits even after arriving on time, sometimes without knowing how long the vet is occupied. Ask the front desk for estimated wait when checking in.
What if I'm running late to my appointment?
Call ahead first. One recent experience involved being turned away just 2 minutes after scheduled close time despite advance notice. Clear confirmation by staff is critical.
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Last updated 2026-07-10