Reviewers consistently report feeling heard and cared for; vets spend time on exams, staff remember anxious pets, and follow-up calls happen without pushiness. The practice has served loyal customers for 15+ years with named staff who excel at both medicine and bedside manner, though cost concerns surface occasionally despite many saying prices are fair.
Tender Touch operates surgeries, dentistry, preventive care, and urgent visits. Named vets (Barr, Thiessen, Barnett, Howard, Koster) and techs (Toya, Brianna) earn praise for attentiveness. The facility is described as clean and relaxing. One recent complaint mentions private equity ownership and unclear estimates, countering the broader narrative of transparency.
Review evidence is limited. The business lists AAHA accreditation, AAFP membership, and Cat Friendly Practice certification on its website, operating since 1999. A full picture of customer experience awaits more recent reviews.
Adopters and donors praise the clinic's no-kill mission, clean facilities, and kind staff who guide families through the adoption process. But recent reviews highlight frustrating gaps: vets who misread test results and hung up on clients, staff who were rude when correcting records, and adoptions of dogs later found to be behaviorally unsound. The best experiences often involve the shelter side; veterinary care feels unstable since a staff transition.
Most visits yield praise for affordability and compassion, especially under Dr. O'Brien's care. Yet about one in six reviewers report poor communication from front staff, rough handling of nervous pets, and inconsistent care quality that sometimes contradicts what was promised over the phone. The clinic recently shows signs of improvement in organization and professionalism. Strong technical expertise and gentleness exist alongside occasional missteps in patient care protocols. Medication refill errors and high, unexplained quotes for routine procedures have frustrated long-term supporters.
Last updated 2026-07-10