Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Based on limited recent reviews, so treat this as low-confidence.
Reviewers consistently praise the clinic for combining low costs with high-quality surgical care and smooth logistics. Staff treat pets gently, the drop-off and pick-up system runs without hassle, and the affordability makes surgery accessible to budget-conscious pet owners.
Most owners report staff who genuinely care for their pets and deliver attentive, thorough exams. Vets like Dr. Arcuri and Dr. Andrew earn praise for bedside manner, and staff send follow-up checks on recovering animals. Recent renovations, however, have upended appointments and left owners frustrated with rescheduling and unclear messaging about availability. The clinic stumbles when emergencies arise: a recent complaint details delayed access after a dog reacted to vaccinations, with no vet callback offered. Some vets have drawn criticism for poor advice or dismissive communication. Standard care shines, but emergency responsiveness and consistency across the team need work.
Most reviewers describe fast, compassionate emergency care with vets who explain options clearly and staff who show genuine kindness during crises. A smaller group reports overcharging, upselling pressure, missing records, and incomplete refunds, plus stark differences in experience between the Edgewater location and VEG's Colfax branch. The business operates 24/7 and successfully handles exotic pets (bearded dragons), surgical cases, and anxious animals. Pricing is higher than competitors, and reviewers note this is partly explained by round-the-clock availability. Named staff Dr. Lehman, Dr. Beck, tech Tucker, and employee Rayne received specific praise; one reviewer felt only Rayne seemed prepared to handle cats at the Edgewater location.
Last updated 2026-07-10