
Sploot Veterinary Care - RiNo
Staff consistently treat nervous animals with patience and calm. Multiple reviewers praise specific vets by name (Dr. Mattie Newman, Dr. Newman) for compassion during exams and surgery, and for finding cost-effective treatment paths. However, billing practices overshadow care quality. No-show fees of $85-89 are charged even when circumstances are acknowledged (family emergencies, highway crashes), and reviewers report surprise "emergency" charges and vaccination pricing 2-3x market rate. Communication gaps about appointment purpose and fees before arrival create frustration. The clinic states it offers Fear Free approach and serves RiNo and metro Denver. Appointment availability is quick for urgent cases. But reviewers feel nickel-and-dimed by policies that prioritize revenue collection over flexibility or transparency. One reviewer moved their cat to another clinic after a disputed no-show fee despite staff politeness throughout.

