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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 63 Google reviews · How we rank ›

4.7(63) 75 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent Care
Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver
Services
General Veterinary Care, Emergency & Urgent Care
Reviews
63

What recent reviews say

Most families report a deeply compassionate, calm experience. Dr. Katie, Dr. Knepler, Dr. Sprague, and others took time, explained each step, and let people say goodbye without rush. Same-day appointments available. Several mentioned their pet remained peaceful at home instead of stressed at a clinic.

The main frustration: hidden costs. Multiple reviewers discovered surprise charges after booking, upsells for after-hours or travel fees, and a $140 surprise invoice. One family paid for a cancelled appointment and felt the $200 cancellation charge exploited their grief. Aftercare follow-up also faltered: a memorial candle page went unposted for days, and staff did not notify the pet's regular vet of the death.

Praised for
  • compassionate staff
  • patient, unhurried approach
  • peaceful in-home experience
  • knowledgeable doctors
  • same-day availability
Watch-outs
  • hidden fees and surprise charges
  • poor communication about pricing
  • slow aftercare follow-up
  • cancellation policy perceived as unfair
  • lack of clarity on services included
compassionate-staffgentle-with-animalscaring-bedside-manneroverpricedpushy-upsellingpoor-follow-upgood-with-anxious-petsskilled-vetsresponsive-emergency-care
Best for: Families wanting their pet to pass at home in a calm, supported environment, especially pets anxious around new people or vet settings.
Think twice if: Ask upfront in writing about all fees (travel, after-hours, surcharges) before booking. Check cancellation policy terms in detail. Pricing transparency is weak.

Strengths

  • in-home comfort (no clinic stress)
  • same-day scheduling available
  • experienced vets with calm bedside manner
  • comprehensive aftercare (cremation, memorials offered)

Worth knowing

  • Dr. Katie, Dr. Knepler, Dr. Sprague, Dr. Dally, Dr. Lattimer named as staff
  • Same-day appointments documented
  • In-home euthanasia for anxious or fearful pets
  • Candle memorial service offered (but follow-up was slow in at least one case)
  • Did not notify regular vet of pet's passing in at least one case
  • Cancellation charge of $200 retained in one instance where pet died before appointment

What reviews say by service

Emergency & Urgent Care
Same-day availability praised; vets calm and patient during crisis appointments. One family's pet died two hours after booking and were charged $200 non-refundable fee.
General Veterinary Care
In-home hospice and end-of-life support highly praised for compassion and comfort. Aftercare coordination (memorials, vet notification) inconsistent.

How it compares

  • Rated 4.7 against a 4.57 average across the 99 emergency & urgent care businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 78
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
58
4
0
3
1
2
0
1
4

Common questions

Can my pet stay at home for euthanasia?
Yes. Heartstrings comes to your home so your pet passes in familiar surroundings with family present.
Do you offer same-day appointments?
Yes, several reviews confirm same-day scheduling. One family arranged the service within 12 hours.
What fees should I expect?
Pricing is not clearly disclosed upfront. Multiple reviewers found surprise charges (after-hours surcharges, travel fees, service surcharges) added to invoices 20 minutes before or days after the appointment. Ask for a full written quote before booking.

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Last updated 2026-07-10