Denver Veterinarian
Menu
Get quotes

CityVet | Capitol Hill Veterinary Clinic & Urgent Care

Updated 2026-07-10 · 1,287 reviewed · 184 listed · Scored from 473 Google reviews · How we rank ›

4.4(473) 76 composite score See reviews on Google ✓ Verified
Veterinary Dental CareGeneral Veterinary CareLow-Cost & Vaccine ClinicsVeterinary PharmacySurgery & Specialty CareEmergency & Urgent CareExotic & Avian CareLarge Animal & Equine
CityVet | Capitol Hill Veterinary Clinic & Urgent Care
Services
Veterinary Dental Care, General Veterinary Care, Low-Cost & Vaccine Clinics
Reviews
473

What recent reviews say

Long-time customers and new arrivals alike praise the team's gentleness, on-time service, and genuine care-especially Dr. Osburn and Dr. Perez, who earn trust through patience and transparent options. However, recent complaints center on misleading promotions (advertised free exams that were charged), unexplained price jumps, and questions about clinical decisions, leaving some feeling the clinic prioritizes revenue over their pet's best interest.

Their website lists boarding, grooming, pharmacy, and dental work alongside core medical and urgent services. The clinic operates across multiple cities and may be corporately structured, which some see as disconnected from individual patient trust.

Praised for
  • compassionate care for anxious/scared pets
  • on-time appointments and efficient scheduling
  • named vets Dr. Osburn and Dr. Perez praised for patience and knowledge
  • attentive follow-up (staff call day after visits)
  • handling end-of-life with dignity and kindness
Watch-outs
  • misleading free exam promotion via Petszel (charged after appointment)
  • pricing inconsistencies and sudden unexplained increases
  • potential overcharging or unnecessary upselling
  • inconsistent medical judgment (e.g., gabapentin as first-line arthritis treatment)
compassionate-staffskilled-vetsgentle-with-animalsgood-with-anxious-petscaring-bedside-mannerresponsive-emergency-careoverpricedpushy-upsellingpoor-follow-up
Best for: Pet owners seeking on-time appointments and compassionate care for anxious or senior animals.
Think twice if: Expect clear pricing upfront. Ask about advertised promotions before scheduling and confirm charges in advance. Seek a second opinion if treatment recommendations feel unusual or expensive.

Strengths

  • punctual appointments; rare in the Denver market
  • Dr. Osburn and Dr. Perez recognized for patience and diagnostic skill
  • staff make follow-up calls after visits
  • handles fearful and anxious pets with care

Worth knowing

  • Dr. Hanna Osburn: praised for diagnostic thoroughness (diagnosed chronic illness and stabilized senior cat over a year)
  • Dr. Perez: noted for patience, honesty, and avoiding pressure to overspend
  • Vet tech Oakleigh mentioned for thoroughness and clarity
  • Front-desk staff Oliver praised for friendliness
  • Staff follow up with phone calls the day after appointments
  • One owner reports a sudden appointment fee increase from $160 to $350 without prior notice (annual medication check-up)
  • Firm policy: one owner's cat deemed unwelcome unless sedated due to behavior during visit

What reviews say by service

General Veterinary Care
Long-term clients report affordability and honesty in treatment options; newer customers report unexplained price spikes and pressure.
Veterinary Dental Care
One review mentioned ingrown nail care with kindness; service praised but limited evidence.
Emergency & Urgent Care
Reviewer noted after-hours willingness to help pet in pain without an appointment.
Surgery & Specialty Care
Website lists spay/neuter; no review evidence of quality or pricing.
Low-Cost & Vaccine Clinics
Website claims service; no review evidence of pricing or experience.
Exotic & Avian Care
Directory lists category; no review evidence.

How it compares

  • Rated 4.4 against a 4.57 average across the 110 veterinary dental care businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 61
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
371
4
29
3
13
2
15
1
45

Common questions

Do they really offer a free first exam for newly adopted pets?
Their Petszel promotion advertises 'Free First Exam' for newly adopted dogs, but recent customers report being charged after the appointment and told of a systemic misunderstanding. Confirm exact terms and charges before scheduling.
How long do typical appointments take?
Reviewers consistently praise on-time service and timely scheduling, unusual in the Denver market. One complainant noted a routine check-up took about 5 minutes, though diagnostic visits (like senior cat bloodwork) took longer.
Do they call to check on pets after a visit?
Yes. Multiple reviews note that both the vet and vet tech called the day after the appointment to check on the animal.
Request a quote

Similar veterinarian nearby

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver
75

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

4.7(63)✓ Verified

Most families report a deeply compassionate, calm experience. Dr. Katie, Dr. Knepler, Dr. Sprague, and others took time, explained each step, and let people say goodbye without rush. Same-day appointments available. Several mentioned their pet remained peaceful at home instead of stressed at a clinic. The main frustration: hidden costs. Multiple reviewers discovered surprise charges after booking, upsells for after-hours or travel fees, and a $140 surprise invoice. One family paid for a cancelled appointment and felt the $200 cancellation charge exploited their grief. Aftercare follow-up also faltered: a memorial candle page went unposted for days, and staff did not notify the pet's regular vet of the death.

General Veterinary CareEmergency & Urgent Care
View profile
GoodVets Golden Triangle
79

GoodVets Golden Triangle

4.5(63)✓ Verified

Most visits deliver thoughtful, skilled care in a welcoming setting. Dr. Lisano and staff spend real time with anxious pets and owners, clearly explain options without pushing products, and offer affordable payment plans. One reviewer reported a weight documentation error that affected medication dosing; another noted the care plan isn't right for everyone.

Veterinary Dental CareGeneral Veterinary CareLow-Cost & Vaccine Clinics
View profile
VCA Firehouse Animal Hospital
76

VCA Firehouse Animal Hospital

4.5(451)✓ Verified

Reviewers consistently praise the kindness and patience of veterinarians like Dr. Calloway and Dr. Farnsworth, with many noting the clinic's modern facility and willingness to help in emergencies. However, significant complaints centre on vaccine costs roughly four times higher than elsewhere, lack of informed consent before administering vaccines with known side effects, and high staff turnover. One reviewer discovered a surgical error nine years later that required expensive remedial surgery. The clinic appears stronger on compassion than on pricing transparency or procedural rigor.

Veterinary Dental CareGeneral Veterinary CareLow-Cost & Vaccine Clinics
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-10