Banfield Pet Hospital
Some long-term clients praise the wellness plans and compassionate care they've received over years. However, recent reviews reveal a troubling pattern: staff and veterinarians often label nervous or anxious pets as "aggressive" and refuse treatment unless owners consent to sedation or expensive add-ons, even for routine preventive care. Multiple reviewers report feeling pressured into unnecessary tests, medications, and procedures, and describe inconsistent communication about what's included in wellness plans. The clinic excels when providing standard preventive care and wellness exams, with several vets (Dr. Ramos, Dr. Rodriguez for certain cases, Dr. Miller) earning individual praise for thorough examinations and empathy. Yet staffing challenges, poor phone accessibility, and a documented pattern of refusing service to anxious pets without medication have eroded trust, particularly among newer clients and those needing follow-up care.
